Frequently Asked Questions

Yes. We answer calls 24 hours a day, 7 days a week, including nights, weekends, and holidays. Breakdowns, accidents, and lockouts rarely happen at convenient times, so our team stays ready to respond whenever you need help.

We serve Nacogdoches, TX and surrounding East Texas communities, including major highways like US-59, US-259, and Highway 7, along with county roads and rural areas. If you are unsure about your location, call and ask.

Yes. Beyond cars, SUVs, and pickups, we tow box trucks, delivery vans, RVs, buses, semi trucks, and heavy equipment. Our light-duty, medium-duty, and heavy-duty equipment covers nearly every vehicle you will see on East Texas roads.

Yes. Vehicles that slide into ditches, embankments, or wooded areas along rural East Texas roads are recovered with proper winching and rigging, then towed to the repair shop or location you choose whenever towing is needed.

Arrival time depends on your location, traffic, weather, and current calls. We give you an honest estimate when you call and keep you updated, so you know exactly when to expect our truck to arrive.

In most cases, yes. Towing an all-wheel-drive vehicle with wheels on the ground can damage the drivetrain. Tell us your make and model when you call, and we will send the right equipment for it.

Yes. We deliver vehicles to the repair shop, dealership, body shop, or home location you prefer. Share the destination when you call, and we will confirm every detail with you before your vehicle is loaded.

Improvised tools can scratch paint, tear weather stripping, and damage door wiring or side airbag components in modern vehicles. Our professional lockout tools open doors without that risk, often costing less than repairing the damage.

Your location, nearest cross street or mile marker, vehicle type, and a short description of the problem help us respond faster. On rural roads, nearby landmarks and turnoffs make a real difference in finding you quickly.

Yes. We regularly help SFA students and staff in campus lots, apartment complexes, and around town with lockouts, dead batteries, and towing, getting them safely back to class, work, or home as quickly as possible.

It does. High summer temperatures speed up chemical breakdown inside batteries, causing many East Texas drivers to see failures sooner than expected. If your engine cranks slowly, have your battery tested before it leaves you stranded.

Semi trucks, dump trucks, logging trucks, buses, and loaded commercial vehicles typically need heavy-duty wreckers. Tell us the vehicle type and whether it is loaded, and our dispatcher will send equipment rated for the job.

Move well away from traffic if it is safe, turn on your hazard lights, and stay behind a guardrail when possible. If leaving the vehicle is unsafe, remain buckled in until our operator safely arrives on scene.

Call 911 first if anyone is hurt or vehicles block traffic. Once everyone is safe and responders are on the way, call Joey Ross Towing, and our team will handle recovery and transport for you.

The problem may be the alternator, starter, or wiring rather than the battery. With 36 years of experience, our team explains what we observed and can tow your vehicle to the repair shop you prefer.